Key Principle: PawnSight is built local-first, which means your shop data stays on your computer by default. You control what gets backed up to the cloud, and we can't access your customer information unless you explicitly enable encrypted backups.
What Information We Collect
Shop Data
When you use PawnSight software:
- All your pawn transactions, inventory, and customer records are stored locally on your shop's computer
- We only receive this data if you enable our encrypted backup feature
- Even then, we can't read it - it's encrypted with AES-256-GCM before it leaves your computer
Website and Account Information
Through our website and when you create an account:
- Contact information (name, email, business details)
- Payment information (processed securely by Stripe)
- Website usage data through analytics
- Information you provide through our waitlist form (via Formspree)
Technical Information
Our software automatically collects:
- Software version and usage statistics (no personal data)
- Error logs to help us improve the product
- Basic system information for compatibility
How We Store Your Information
Local-First Architecture
PawnSight runs entirely on your shop's computer. Your customer information never leaves your premises unless you choose to enable cloud backups. This gives you complete control over your data.
Cloud Backups (Optional)
If you enable cloud backups:
- Data is encrypted with AES-256-GCM before transmission
- We store encrypted data on secure servers
- Only you have the keys to decrypt your data
- We cannot access your customer information even if we wanted to
SMS & Phone Numbers
PawnSight sends transactional SMS messages to pawn shop customers on behalf of our licensed pawn shop partners. Here is how we handle phone numbers and messaging:
Collection & Storage
- Customer phone numbers are collected by our pawn shop partners at the point of sale
- Phone numbers are stored locally on the shop's PawnSight installation, not on PawnSight's servers
- Consent status and timestamps are recorded in the local system
Use
- Phone numbers are used solely for sending authorized transactional messages (payment reminders, loan notices, digital receipts, forfeiture notices)
- PawnSight does not send marketing, promotional, or advertising messages
- PawnSight does not sell, share, or disclose customer phone numbers to any third party for any purpose
Opt-Out
- Customers can opt out at any time by replying STOP to any message
- Customers can also opt out in person at their pawn shop or by contacting [email protected]
- Opt-out requests are processed immediately; no further messages will be sent
Third Parties We Work With
Payment Processing
We use Stripe Connect for payment processing. Customer payments go directly to your business account, and we receive our platform fee through Stripe. Stripe handles all payment card data and is PCI compliant.
Website Services
- Cloudflare: Provides website security and performance
- Formspree: Handles contact form submissions from our website
- Google Analytics: Helps us understand website usage (anonymized data)
Your Rights (CCPA Compliance)
As a California company, we comply with the California Consumer Privacy Act. You have the right to:
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Access and download your data
- Opt-out of the sale of personal information (we don't sell data)
Data Retention
We keep your information only as long as necessary:
- Account information: Until you close your account
- Backup data: Until you delete it or close your account
- Website analytics: 26 months maximum
- Payment records: As required by law for tax purposes
Cookies and Tracking
Our website uses minimal cookies:
- Essential cookies for website functionality
- Analytics cookies to understand usage (you can opt-out)
- No advertising or tracking cookies
Data Security
We protect your information through:
- Industry-standard encryption (AES-256-GCM)
- Secure data centers with physical and digital security
- Regular security assessments
- Employee access controls and training
Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of any significant changes by email and post the updated policy on our website.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, please contact us:
Email: [email protected]
Company: PawnSight LLC
Address: PO Box 7232, Berkeley, CA 94707
Last updated: March 2026